Updated: October 2026 · GRAVITUS
Last updated: 31 October 2026
How long it lasts
- Consumers: 24 months from delivery, legal guarantee of conformity (Italian Consumer Code, art. 128 et seq.). A defect appearing within 12 months of delivery is presumed to have existed at the time of purchase.
- Business purchases: 24 months from delivery.
- Extension: for new scales you can extend the warranty to 36, 48 or 60 months directly on the product page (extension terms).
- Used and refurbished: 12 months from delivery.
Where the manufacturer offers a longer warranty of its own, we show it on the product page and handle it for you.
What it covers
Lack of conformity: faults, malfunctions, performance different from what is stated on the product page. In these cases we repair or replace the product at no cost; if that is not possible, you are entitled to a price reduction or to terminate the contract.
What it does not cover
- Damage from improper use, overloading beyond capacity, impacts and drops, liquids on unprotected instruments, wrong supply voltage.
- Work or repairs done by others, broken metrological seals.
- Consumables (paper and rolls, batteries) and normal wear.
- Periodic calibration and re-verification, which are maintenance, not defects.
How to claim
- Write to us on WhatsApp or at info@gravitus.store with order number, model, serial number and a short description (photos or video help).
- A technician tries to solve it remotely; if that is not enough we arrange collection.
- We repair it in our laboratory and send the instrument back checked. If needed, we replace it.
Please report the defect as soon as you discover it: this lets us act sooner and better.
After the warranty
We keep supporting you with repairs, original spare parts, calibration and periodic verification for the whole life of the instrument. See Service.
